james

The Rise of Customer Experience

We spoke to Ian Golding about the rise of customer experience, its impact on business and why, recently, customer experience has become a central focus for many sectors. Don’t try and delight the customer. Just get the basics right. Rubuss Talks with Ian Golding. In this latest edition of Rubuss Talks, Customer experience (CX) consultants …

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Jargon busting in customer communication

A Guide to busting jargon in customer Communication

Don’t let corporate gobbledygook get in the way of creating clear, engaging communication for your customers. It’s all too easy to create customer communication that’s internally-focused and difficult to understand. This guide shows you how to avoid it. powered by Typeform If your customer-focused teams spend more time being “pleased to inform”, “taking this opportunity” …

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Responding to customer complaints

A Guide to Responding to customer complaints

Take the heat out of complaints. Practical ways to build a value-added customer complaints handling process. Is your complaints procedure causing unnecessary issues? Tips for building a better complaints management process. Our guide to managing customer complaints the human way. powered by Typeform Customer complaints are an inevitable part of the overall service improvement for …

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