News

The Rise of Customer Experience

We spoke to Ian Golding about the rise of customer experience, its impact on business and why, recently, customer experience has become a central focus for many sectors. Don’t try and delight the customer. Just get the basics right. Rubuss Talks with Ian Golding. In this latest edition of Rubuss Talks, Customer experience (CX) consultants …

The Rise of Customer Experience Read More »

ICMI Live Chat Awards

International Customer Management Institute’s Live Chat awards 2017

Mark is delighted to have been appointed again as a judge for the ICMI Global Contact Centre Awards 2017 in Florida.  He’ll be judging the tough Live Chat category again.  “It’s a real honour to be asked to judge the Live Chat category again this year.  It’s the fastest growing area of customer service and …

International Customer Management Institute’s Live Chat awards 2017 Read More »

Vodafone UX Billing Journey

European Vodafone UX Billing

Vodafone Europe invited James to present at their European-wide billing seminar in London.  Explaining the key difference between an internal and external perspective, James presented Rubuss research on how difficult most utility and telecoms bills are to understand for customers.   He demonstrated how complex most customers find even a ‘simple’ bill.  He explained the …

European Vodafone UX Billing Read More »