Areas where tone of voice can positively engage customers and improve your customer experience across all your service touchpoints. powered by Typeform It’s not what you said – it’s how you said it. Getting your tone right will make customer relationships easier and more profitable. What written tone of voice do you use when you …
When customers need to return something, do you leave them feeling good about it? This guide talks through some common best practice for better returns communication. Help customers through the process of returns, and leave them with a positive feeling about your business. powered by Typeform Asking for a refund and returning goods are just …
A Guide to the customer refunds and returns Journey Read More »
Don’t let corporate gobbledygook get in the way of creating clear, engaging communication for your customers. It’s all too easy to create customer communication that’s internally-focused and difficult to understand. This guide shows you how to avoid it. powered by Typeform If your customer-focused teams spend more time being “pleased to inform”, “taking this opportunity” …
A Guide to busting jargon in customer Communication Read More »
Our guide to clearer, more human customer communication. Could your customer letters and communication work better? This guide outlines some of the most effective tools in writing letters to customers. A guide that looks how to write engaging, customer-centric communication that avoids common pitfalls. powered by Typeform Is the customer communication you send out doing …
