Writing & Communication Course
Our online, writing & communication course for people who aren’t specialist communicators but still have to do it every day. People who really care; who want to do the best for their customers and colleagues and want to reflect it in the way they communicate.
£120 per person
Get a discount for groups of 5 or more.
See our writing & communication course in action
A quick walkthrough of the course content, lessons and learning experience. Get a feel for the course, content and how it works.
Who’s this writing & communication course for?
Individuals and teams who want to improve relationships they have with customers and write like the ace human beings they are.
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Download a course summary
Whether you look after internal or external customers, this is built for service heroes who want to write in a way that’s human, clear and effective.
It doesn’t matter whether you’re on the front line in a contact centre or you’re an internal IT or HR specialist – this is for you.
What’s in the course?
5+ hours of video walkthroughs, introductions, tips and explanations.
Covering the writing tools and communication techniques we’ve used with organisations in the UK, Europe and Asia.
45+ detailed video guides to topic areas, plus live, on-screen editing of written material to help teams understand how good writing is put together.
Take your learning off the screen with downloadable worksheets and help guides.
Tried and tested ways to transform your communication.
This professional writing course includes the same content, insight and activities we’ve used with teams in Europe, Asia and the US in financial services, airlines, automotive, hospitality, tech, the third sector, housebuilding, social housing and government.
What will I get from this writing & communication course?
Master the power of words
Learn just how powerful the words you use are. Then get the knowledge and perspective to master them and make them work for you. Start having the right sort of impact when you write.
The confidence to write clearly
The ultimate cure for workplace waffle, management speak, and those emails to customers that take a page to say what a sentence could. Learn how to get started, how to keep writing and how to edit effectively.
Know what makes people tick
Understand how to write to make people take action. Know how to help them understand quickly. Make sure your stuff gets to the top of the pile so people read and act on it.
Get people to do what you ask
Get people to take action willingly because you’ve understood what really motivates them. Find out how to give bad news without getting kickback and say ‘no’ nicely.
What people have said about our human-centred, writing & communication course
“The team found the course thoroughly enjoyable and incredibly useful. I can already see an improvement in their writing styles, which is great.”
Research and Public Policy Manager – G15 Housing Association
“Just wanted to say your course was brilliant! So useful and fun to boot. Thank you so much”
Customer service representative – UK mortgage provider
“EVERYBODY completely loved your sessions, being part of it myself was a pleasure and I really took a lot away from it. It’s very clear that you love what you do and you most definitely passed this energy onto us.“
Customer Services manager – UK heritage organisation
“The work you did with the team was amazing. Loved your ‘stop them writing like Robocop’ comments – now they’re starting to sound like human beings. It’s so good to see.”
Head of Customer Services – US-based online payments business
Introducing your trainer
Mark is the managing director of Rubuss and has over 30 years’ experience in human-centred communication. He’s our resident guru for all things word-related and a strong advocate for better communication in customer experience.