Creating sustainable change through a human culture change programme

An approach to your culture change programme that create meaningful, sustainable change grounded in what customers want and what matters most to colleagues. Moving away from passive, top down programmes to practical, bottom up and outcome-focused ways of doing things better.

Creating a culture change programme that puts humans before process

Most change fails because it doesn’t engage people in the journey, isn’t authentically championed and the change isn’t treated holistically. Everything’s changed, nothing’s different.

We believe all meaningful change starts by working with, not doing to, the people affected. It starts with thinking human and treating organisations like the complex organisms they are. It doesn’t need to be complicated, it doesn’t need lots of fireworks. It does need a compelling reason to do things differently and the courage to see it through. We can help you make your next change initiative the success it deserves to be.

Cultural change programmes

Creating a human and kind culture

Champion an authentic, human-centred culture across your organisation.

Leadership performance

Leading with a human approach

Support senior teams to become human-centred leaders.

Team empowerment

Teams with a clear purpose

Get teams aligned behind a common purpose, trusting each other and building stronger relationships.

Customer-centric change

Customer-focused change

Align your organisation around a customer-centric vision and human-centred way of doing things.

A human approach to your
culture change programme

Human centred change approach 1
Human-centred approach

We ground your culture change programme in a human-centred approach. That means starting with what matters most to customers and colleagues – and giving people a compelling reason to do things differently.

Bottom Up Engagment Programme 1
From the bottom up

No “sheep dipping” – giving everyone a voice and the tools to change. Working with front line and support service teams to engage them in the journey and make their voice heard.

Empowering People in Change 1
Empower, don’t tell

Focusing on empowering people to create the change they want to see. Less time telling, more time demonstrating the potential of doing things differently.

Some of our culture change programme projects

Projects we’ve worked on recently.

Think we can help?

If you’re exploring a change programme at the moment drop us a note to see how we can help.