Every touchpoint matters. We create clear, simple and effective customer communication that’s easy to understand, sounds human and helps customers act on it when needed.
We’re specialists in transforming the operational, service, administrative and post-sale content you send to customers. We work across all your communication channels – enhancing and improving every touchpoint.
Customer Communication for Human-Centred Businesses
We’ve helped all sorts of human-centred brands improve how they communicate with their customers – across app, email, CRM and in writing.
See more of our clients
Working across all areas of customer communication
We have extensive experience in working on almost all aspects of post-sale and in-life customer communication. Every touchpoint counts and, from welcome to renewal, we can support in you creating clear, human and engaging customer communication.
Communication Skill Training
For when you want to empower your teams or organisation with a new set of communication skills to improve customer, stakeholder and team relationships.
How our communication training can help your teams
Communication Skills Tools
For when you want to refresh or improve your existing learning tools and create a suite of human-centred, communication focused exercises and tools for teams to use.
How it works
Some of our most popular communication skills tools
Pick and choose the tools you want, or have us develop your own suite
Customer Communication Libraries
Partner with Think Human to review your current communication libraries, streamline your existing content and improve the messaging you’re delivering to customers.
Where we can help
Every client is different, but these are the areas we work in most often. Don’t see what you’re after – ask us.
Transforming every touchpoint to make it clear, simple and human
Copywriting experts
Over 40 years experience from senior writing consultants.
Information design
Specialists in conveying information clearly
Behavioural psychology
The drivers that influence how your customers respond to you.
Customer Service Templates
Turn your customer service written templates into brand-aligned, human and helpful material. We’ll simplify and streamline your template archives, write more engaging and simpler material – then train your teams to start using them.
Financial and Debt Recovery Templates
Turn your financial and debt-based templates into clear, actionable and human-sounding material. We’re able to reduce complaints and increase debt recovery by making your written communication sound less intimidating, more action-focused and increase the likelihood of customers doing what you ask.
Customer communication projects
Communication projects we’ve worked on recently.
