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Think Human Logo

Human-Centred Learning

  • Online Courses
  • Features
  • Log In
Think Human Logo

Human-Centred Learning

  • About
  • Consulting
    • Organisational Change
    • Customer Experience
    • Customer Communication
    • Customer Complaints
    • Customer Service Training
  • Clients
  • Projects
  • Journal
  • Contact
  • Online Courses
  • Features
  • Log In
Think Human Logo

Human-Centred Learning

  • Online Courses
  • Features
  • Log In

Journal

How to write a complaints procedure

How to write a complaints procedure

Complaints
Being human when communicating in a crisis

Being human when communicating in a crisis

Communication
Customer loyalty programme for McDonalds

It’s amazing what you find in a cup of McDonald’s Coffee

Experience
Simplifying process by removing bureaucracy

The right sort of bureaucracy: reducing corporate bureaucracy

Communication, Experience
Laptops prevent you from retaining information as well as writing by hand

Why your laptop is stopping you thinking

Communication, Complaints
You have a big impact through your sphere of influence

You have a bigger impact than you thought

Experience
Complaint tone of voice at Christmas

Saying sorry at Christmas

Communication, Complaints
Organisational culture starts at with the CEO

Right from the top

Culture
Will robots replace customer service agents?

Will a robot steal my customer service job?

Experience
Skills ever customer service agent should have

5 essential skills for your customer service team

Service
Emotion in the customer journey

Designing emotion back into the customer journey

Experience
If Santa did customer complaints...

If Santa did customer complaints…

Communication
Forgotten customer communication

The forgotten customer touchpoints

Communication
Empowering customer service teams

Empower customer service teams for a better experience

Service
Communication in customer complaint

Reduce customer complaints through better communication

Communication
Simplifying terms and conditions

The Consumer Rights Act: Ts & Cs won’t protect your business anymore

Experience
Customer Experience Survey Ian Golding

Communication – the forgotten element in customer experience

Experience
Better complaint handling

Nine practical ways to handle customer complaints. Better.

Complaints
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Think Human

Put human-centred thinking into practice with our online learn labs. Training courses designed to give your team the confidence and skills to communicate effectively in writing with colleagues and customers.

Popular courses

  • Human-Centred Writing - Team License
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    £120.00 / Seat exc. VAT
  • Human-Centred Writing Course
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    £120.00 exc. VAT

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The Think Human Consultancy Limited
The Brewhouse, Priory Lane
Burford
Oxford
OX18 4SG

+441993 686875

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