Course Overview
An introduction to conflict strategy and how you can use it to manage conflict more effectively.
Who’s it for?
People who would like to handle conflict more effectively, are interested in the theory behind conflict handling and would find a model useful.
Recently completed by:
- Customer Service teams
- HR teams
- Sales teams
- Technical support teams
- Finance teams
How can it help?
- Finding the most advantageous way to deal with conflict.
- Spot the behaviour in others and how they’re approaching the conflict.
- Act as an early warning system if you notice the conflict escalating.
- Agree as a team how you plan to manage conflict.
Course content
What is a Conflict Strategy?
A quick exploration of conflict, how conflict strategy can help and what it means for the way we handle conflict with others.
The 5 Strategies to Conflict
An in-depth exploration into the 5 Conflict Strategies, including a breakdown of each, the pros and cons of different strategies and the potential outcomes of taking different approaches.strategies you can take to
Conflict Strategy: Exercise
Start exploring Conflict Strategy with real examples in real situations. Exercises you can do on your own or explore with your team. Includes downloadable template.
Conflict Strategy: Self-Reflection
An opportunity to reflect on how we tend to manage conflict, the pros and cons of this approach and potential changes to how we want to manage it in the future.
Conflict Strategy: Action Plan
An action plan you can do on your own or as a team. Explore the areas you want to improve with your own Conflict Strategy.
Conflict Strategy Summary Quiz
A final quiz to confirm understanding. Check your knowledge based on the course.
Additional content
You’ll also get access to these additional content.
Powerpoint Slides
You’ll get access to the Conflict Strategy slides we’ve used in the course.
Images to use
All high resolution images used in the course available for download.
Self-Reflection Form
Microsoft Word version of the self-reflection form to use yourself or with your teams.
Action Plan
Microsoft Word version of the Action Plan for to use yourself or with your teams.
