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Introduction to Conflict Strategy

Original price was: $39.99.Current price is: $19.99.

An introduction to conflict strategy and how you can use it to manage conflict more effectively.

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Course Overview

An introduction to conflict strategy and how you can use it to manage conflict more effectively.

Type

Online Course

An online, self-directed course you can do at your own pace, pack with engaging features.

Duration

1.5 hours

It will take about 1.5 hours to complete the course, including exercises, videos and activities.

Audience

Individuals

You can also take this course as a team with substantial discounts for teams of 5 or more. Take as a team.

Who’s it for?

People who would like to handle conflict more effectively, are interested in the theory behind conflict handling and would find a model useful.

Recently completed by:

  • Customer Service teams
  • HR teams
  • Sales teams
  • Technical support teams
  • Finance teams

How can it help?

  • Finding the most advantageous way to deal with conflict.
  • Spot the behaviour in others and how they’re approaching the conflict.
  • Act as an early warning system if you notice the conflict escalating.
  • Agree as a team how you plan to manage conflict.

Course content

What is a Conflict Strategy?

A quick exploration of conflict, how conflict strategy can help and what it means for the way we handle conflict with others.

The 5 Strategies to Conflict

An in-depth exploration into the 5 Conflict Strategies, including a breakdown of each, the pros and cons of different strategies and the potential outcomes of taking different approaches.strategies you can take to

Conflict Strategy: Exercise

Start exploring Conflict Strategy with real examples in real situations. Exercises you can do on your own or explore with your team. Includes downloadable template.

Conflict Strategy: Self-Reflection

An opportunity to reflect on how we tend to manage conflict, the pros and cons of this approach and potential changes to how we want to manage it in the future.

Conflict Strategy: Action Plan

An action plan you can do on your own or as a team. Explore the areas you want to improve with your own Conflict Strategy.

Conflict Strategy Summary Quiz

A final quiz to confirm understanding. Check your knowledge based on the course.

Additional content

You’ll also get access to these additional content.

Conflict Strategy Style The 5 Strategies

Powerpoint Slides

You’ll get access to the Conflict Strategy slides we’ve used in the course.

Conflict Strategy Style The Scales of Conflict Strategy

Images to use

All high resolution images used in the course available for download.

Screenshot 2022 12 07 at 09.43.03

Self-Reflection Form

Microsoft Word version of the self-reflection form to use yourself or with your teams.

Screenshot 2022 12 07 at 09.43.09

Action Plan

Microsoft Word version of the Action Plan for to use yourself or with your teams.

Introduction to Conflict Strategy
Original price was: $39.99.Current price is: $19.99.Add to cart