Communication & Tone of Voice

austin distel EMPZ7yRZoGw unsplash scaled 2

Communicating with Shareholders

Simplifying complex products and making communication with shareholders clearer, more human and easier to act on. Client: EquinitiType of project: Customer Communication, ComplaintsRegion: UK Background Reducing complaints and communicating with shareholders in a human way Every year our FS client has to write to hundreds of thousands of their customers with annual messages covering vital […]

Communicating with Shareholders Read More »

Luxury customer experience for Aston Martin

Designing a luxury customer experience

Welcoming new owners to the family with a human-centred, luxury customer experience. Client: Aston MartinType of project: Customer Experience & On-Boarding, CommunicationRegion: UK & Europe Background How to make new owners feel valued with a human-centred, luxury customer experience When Aston Martin launched the Vanquish, the luxury car firm wanted to make the process of choosing, specifying and

Designing a luxury customer experience Read More »

test ec 1

Better regulation framework for political parties

Supporting the Electoral Commission to create a better regulation framework for political financial guidance. A framework that’s clearer, simpler and easier to use. Client: The Electoral CommissionType of project: Regulation Framework, User Experience, Clear CommunicationRegion: UK and Europe Background A better regulation framework that’s easier for users to navigate Have you heard of the Electoral Commission? Not everyone

Better regulation framework for political parties Read More »

test yamaha 1

Crafting the Yamaha Technicians’ Guild

Developing and launching a technicians’ guild for musical craftspeople across Europe. Client: YamahaType of project: Education, Learning Community & Knowledge SharingRegion: UK and Europe Background Yamaha began when Torakusu Yamaha started manufacturing piano and reed organ back in 1887. Today they are one of the largest names in professional instruments. A mixture of precision manufacturing

Crafting the Yamaha Technicians’ Guild Read More »

wordpress 1

Social enterprise brand proposition and tone of voice

Developing an authentic brand proposition and purpose for a technology-focused social investor. Client: Nominet Trust (Social Tech Trust)Type of project: Authentic Brand Proposition, Cultural Change, Tone of VoiceSector: Social Enterprise / Third SectorRegion: UK (impact Global) Background An authentic brand proposition rooted in social purpose A brand is so much more than how your organisation looks and

Social enterprise brand proposition and tone of voice Read More »