Human-centred online learning

Online knowledge and training designed to inspire, catalyse and empower you with a human way of doing things.

Online learning with a human touch

A human-centred approach to customers, teams and services.

Human-Centred Writing

Transform how your service teams write

A writing course that’s all about thinking differently. Designed to fundamentally change the way you think about writing.

Advanced Human-Centred Writing

Advanced writing to humans

Get a deeper knowledge of ways to “write human”. Make complex communication easier to understand and act on.

Human-Centred Complaints

A human approach to complaints

Customer complaint handling training that empowers your team to handle complaints with confidence and improve first-contact resolution.

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Same, trusted content. Different delivery.

Course content is the same, tried and tested, material we use with our clients.