We empower teams and organisations to sound human, clear and easy to understand.
We do it through writing training that transforms how teams write and think, proven writing tools that keep the learning alive and template development to turn your standard communication into effective ways to delight customers.
Transforming how companies write to their customers
We’ve helped all sorts of human-centred brands improve how they write to their customers
See more of our clients
A human approach to writing to customers
The way you write to customers, across all your channels and teams, affects how they see, react and feel towards you.
We help organisations transform how the write to customers with a human-focused approach, new thinking and the tools to make your writing effective.
Work with Think Human to develop writing training for your teams that give them a new perspective and greater confidence when writing to customers.
How our writing training can help your teams
Keep training alive, refresh skills regularly and make continuous improvement part of business as usual. Tools developed from our experience with teams and organisations of all types – all designed to make writing to customers easier, more effective and human.
How it works
Some of our most popular writing tools
Pick and choose the tools you want, or have us develop your own suite
Letter & Email Templates
Partner with Think Human to review your current templates, find ways to streamline, and develop more customer-friendly material across all your written channels.
Customer Service Templates
Turn your customer service written templates into brand-aligned, human and helpful material. We’ll simplify and streamline your template archives, write more engaging and simpler material – then train your teams to start using them.
Financial and Debt Recovery Templates
Turn your financial and debt-based templates into clear, actionable and human-sounding material. We’re able to reduce complaints and increase debt recovery by making your written communication sound less intimidating, more action-focused and increase the likelihood of customers doing what you ask.