Training, tools and thinking to inspire curious humans

Training and tools to inspire, catalyse and empower customer-focused change.

Updated for 2022

Online, Customer-Focused Business Writing Course

All our expertise on writing to customers, colleagues and stakeholders in one, online course. 5 hours of video, 33 unique lessons, 45+ video guides.

Human-Centred Thinking

Customer

Communication

Transforming how you communicate with customers across all your touch points.

Customer

Writing

Change how you write to customers to make it more human, easier to understand and simpler to act on.

Customer

Complaints

Turn complaints into a powerful tool for change – and improve the way you deal with customer complaints.

Customer

Service

Empowering your customer care heroes with the tools, perspective and confidence to care for customers.

Customer

Experience

Putting human-centred thinking at the heart of your service experience. Simpler, kinder customer experiences.

Customer

Culture

Human-centred thinking as a tool to catalyse change and create a culture of human, customer centric thinking.

Who we work with

Online training and consultancy for human-centred brands.

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