Empowering teams to deliver awesome services

We’re on a mission to empower service teams of all types with the skills, perspective and tools to deliver a human, kind and effective experience to the people they serve.

Updated for 2023

Try our Think Human Business Writing Course

Online and self-directed business writing course for teams and individuals. 30 years of experience – condensed into one, online course. 5 hours of video, 33 unique lessons, 45+ video guides.

Business Writing Course Overview
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Consultancy Areas

Customer

Communication

Transforming how you communicate with customers across all your touch points.

Customer

Writing

Change how you write to customers to make it more human, easier to understand and simpler to act on.

Customer

Complaints

Turn complaints into a powerful tool for change – and improve the way you deal with customer complaints.

Customer

Service

Empowering your customer care heroes with the tools, perspective and confidence to care for customers.

Customer

Experience

Putting human-centred thinking at the heart of your service experience. Simpler, kinder customer experiences.

Customer

Culture

Human-centred thinking as a tool to catalyse change and create a culture of human, customer centric thinking.

We can help with: Organisational change | Customer Communication | Customer Experience | Customer Service | Customer Complaints

Who we work with

Online training and consultancy for human-centred brands.

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